Shipping Policy

Shipping Information

Delivery Timeframes:

  • Standard Shipping: FREE of cost and takes 7-14 working days.

  • Express Shipping: £6,99 and arrives within 4-10 working days.

Shipping Process:

  • Order Processing: Orders are usually shipped within 24-72 hours.

  • Tracking Information: Once your order has shipped, you will receive an email with tracking details. This allows you to monitor the progress of your order until it reaches its destination.

  • Multiple Items Ordered: If you order multiple items in a single order, they may ship from multiple locations based on stock availability. This is done to ensure that you receive your full order as quickly as possible.

Track My Order:

Simply click on the Track Your Order tab at the top of the page or click on this link: https://painfreebrit.com/apps/tracktor/track

Efforts to Expedite Shipping:

  • Dedicated Monitoring Team: We have an outstanding team that monitors the status of in-transit packages on a daily basis. Just send us an email at support@painfreebrit.com and we will assist you with your query.

  • Urgent Measures: Our team takes prompt and necessary measures to ensure quicker and safer shipping, even in the face of unexpected delays.

Package Return Scenarios:

  • Inaccurate/Incomplete Address: If the address provided is inaccurate or incomplete, the carrier may be unable to deliver the package and it may be returned.

  • Refused: If the recipient refuses to accept the package, it will be returned.

  • Unclaimed: If the recipient does not claim the package within a specified time period, it may be returned.

  • Recipient Not Located at Address/Moved: If the recipient cannot be located at the provided address or has moved, the carrier may be unable to deliver the package, resulting in a return.

  • Unknown Reason: There may be cases where the package is returned for reasons unknown or not specified.

In the above or similar package return scenarios, we will send a replacement for the original order.

Steps to Take:

  • Contact Us: You can also get in touch with our customer support team to inquire about the return and explore the possibility of redelivery. Message us via the Contact Us page (https://painfreebrit.com/pages/contact-us) and we’d love to help you.